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Digital platforms: Keeping the customer happy
Blending content and analytics for a delightful customer experience In the initial days of digital adoption, websites were the key sources of information and were updated from time to time to inform customers and other stakeholders about products and their offerings....
New normal: The need for a new blueprint for managing future of work
Every dimension of work which we have been accustomed to for multiple decades has to be thoroughly reviewed COVID-19 has brought in its wake a hurried set of series of actions in the corporate world, most of which have been centered around survival of the business to...
Talent track: Can technology help reduce gender bias in hiring?
Building AI tools that are less dependent on human behaviour and instead focused on objective and factual outcomes can minimise the biases Many companies are on a high visibility campaign to recruit more women in line with their gender diversity policy. TCS, for...
Uphill march: Digital tech for the welfare of people in the mountains
Therefore it is important to consider the possibilities of application of digital technology to address some of the challenges faced and enhance the quality of living in these terrains. India’s border areas and particularly the mountainous region face hardships due to...
Work Redesign: Building a case for investment in HR tech
It all depends on how HR managers blend their creativity and understanding of the business needs to build the case for investment in technology Most of the organisations embarking on their digital journeys commence their programme often with forays into customer...