It all depends on how HR managers blend their creativity and understanding of the business needs to build the case for investment in technology Most of the organisations embarking on their digital journeys commence their programme often with forays into customer...

Even businesses that are betting on AI are cautious about the returns on the massive investments required for such initiatives and therefore for AI solutions to become common place would take a long time. The debate on Artificial Intelligence (AI) and its potential to...

Can humans be in control of the AI system once AI grasps all the intelligence from humans? The concern around AI in ethics is not just a moral dilemma, it is centered around the social responsibility of the business towards its customers, employees and the society....

Experiencing digital culture involves a careful execution of digital strategy that democratises communication and facilitates collaboration amongst employees In the wake of Covid-19, some organisations have adapted to the work from home phenomenon, others have been...

Choice of right technologies or tools will make a difference to customer experience Mapping customer journeys and designing digital approaches for servicing customers has become a crucial aspect of digital efforts of businesses. Today customers have access to multiple...