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Man vs machine: Artificial Intelligence is a force to reckon with
Even businesses that are betting on AI are cautious about the returns on the massive investments required for such initiatives and therefore for AI solutions to become common place would take a long time. The debate on Artificial Intelligence (AI) and its potential to...
Artificial Intelligence Ethics: Designing systems that are fair for all
Can humans be in control of the AI system once AI grasps all the intelligence from humans? The concern around AI in ethics is not just a moral dilemma, it is centered around the social responsibility of the business towards its customers, employees and the society....
Rules at Work: Learning to embrace a post-Covid digital culture
Experiencing digital culture involves a careful execution of digital strategy that democratises communication and facilitates collaboration amongst employees In the wake of Covid-19, some organisations have adapted to the work from home phenomenon, others have been...
Course Correction: Redesigning customer journeys for post-Covid times
Choice of right technologies or tools will make a difference to customer experience Mapping customer journeys and designing digital approaches for servicing customers has become a crucial aspect of digital efforts of businesses. Today customers have access to multiple...
Tools & training: Tech support for community well-being in midst of Covid
Preparedness for facing the challenges ahead has to be significantly higher than in the past The second wave of Covid-19 has devastated most parts of the country, overwhelming the already stressed health infrastructure. With the anticipated third wave and beyond,...