Exciting careers at GTT

Business Development Manager/ Key Account Manager

Location: Pune

Qualification: Any Graduate

Job Description:
Customer Relationship Management:
- To provide excellent client/customer service
- Meetings with previous clients
- Handling client calls for projects and for regular feedbacks on the performance
- Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients

- Generate leads and get business to ensure achievement of sales targets as set by the company periodically
- Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals
- Ability to build relationships with the clients to convert opportunities in sales results

Business Development:
- Gathering the Business requirements through interaction and research
- Negotiation and winning the deals

Job Specification:
- Must be open to travel (Once or twice a month).

Voice & Accent Trainer / Soft Skills Trainer

Location: Pune / Hyderabad

Position: Freelance / Permanent

Qualification: Any Graduate

Experience: 2+ years

Job specification:
- Should posses experience in new hire training
- Looking for trainers who have trained for any BPO as a Voice & Accent Trainer for at least 2 years.
- Should know Grammar/Sounds/Customer Service & Culture (American)

Roles and Responsibilities:
- Should conduct trainings for graduate students in grammar, sound, accent neutralization.
- Should create question papers and correct answer papers.
- Send required reports on time.

Training coordinator

Location: Pune

Qualification: Any Graduate Fresher

Experience: Only freshers, with excellent communication skills

Job Description:
- Track and report on training outcome
- Coordinate off-site training activities
- Check on the adherence of the trainer and trainees
- Schedule the training and assessment programs and follow up of the same
- Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs
- Generate daily and monthly reports for the trainings conducted

Skills Required:
- MS Office proficiency
- Ability to handle multiple assignments
- Strong communication skills

C/C++ Trainer

Location: Delhi / Udaipur /Noida /Ghaziabad /Rajasthan

Qualification: B.E /B Tech / MCA

Position: C trainer

Duration: 27 working days

Candidate should have experience in below fields:
- Design
- C-Programming
- Data Structure
- Programming Tools
- Operating Systems
- Review
- Quality
- Unit Testing

Delivery Manager

Location: Pune

Qualification: Any Graduate

Profile: Delivery Manager /Delivery Head

Experience: 5-10 yrs - Candidate should have experience with international BPO only.

Roles and Responsibilities:
- Building and maintaining delivery capabilities on an ongoing basis
- Resource Management - Ensure maximum efficiency of delivery resources
- Managing end to end training delivery
- Monitoring overall performance of the services offered
- Trainer Utilization
- Customer Satisfaction
- Drive Organizational Culture
- Try to contribute to the strategic plans of the department
- Build relation with the customer/understand the requirement/coordinate and communicate with them as defined in the Governance Document
- Collaborating with different departments and management for the success and growth of the account
- Building Service Reports- Weekly/Monthly/Yearly

Job Specification:
- Should have good knowledge of the training industry
- Should have a flair for operations and people management
- Should be a good planner
- Should be proactive and a self starter
- Should possess excellent communication skills
- Should have excellent MS Office Skills
- Should be assertive and good with problem solving
- Should possess the ability to follow the best practices of training delivery laid down by the Service Excellence Team

Team Lead-Customer Service

Location: Pune

Qualification: Any Graduate / Undergrad who have experience into bpo.

Experience: Worked with international BPO

Job Description
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
- Manage the flow of day-to-day operations
- Create reports to update the company on the team's progress
- Distribute reports to the appropriate personnel

Job Specification:
Must be open to travel (Possibility: once or twice a month as per the Project location, Pan India. Travel and accommodation will be taken care by company)